Frequently Asked Questions: Order Info
How do I track or check the status of my order?
There are three ways you can track the status of your order
- Click on 'track my order' in your shipping confirmation email
- Login to your gumps.com account
- Call Customer Service at 1-866-612-2226
Can I change or cancel my order after placing it?
If you'd like to change or cancel an order, contact Customer Service at 1-866-612-2226 — they can determine if there is still time to make your change.
Can I add an item to my order after it’s been placed?
If you'd like to edit an order, contact Customer Service at 1-866-612-2226— they can determine if there is still time to make your change.
Where can I view my order history?
Log into your account and your order history will be displayed on the page. Click on the order number on the far left to access the details of that order.
Can I place an order over the phone?
Yes, you can place your order by phone at 1-866-612-2226 on Monday – Saturday, 8am – 5pm (PT).
How do I apply a discount or promo code?
Enter your discount or promo code during the checkout process.
What should I do if I receive the wrong item?
If you receive an item that you did not order, call Customer Service at 1-866-612-2226 or email us at CustomerService@gumps.com.
Still have questions?
We're here to help!
Please send us an email at: CustomerService@gumps.com
or call us at: 1-866-612-2226 from Monday-Saturday, 8am-5pm PT