Frequently Asked Questions: Product Care

How should I store my jewelry?

How to Store and Organize Your Jewelry

Proper storage helps protect your jewelry from damage, tangling and exposure to the elements. Whether at home, traveling, or moving, follow these guidelines to keep your pieces safe and well-organized.

Storing Jewelry at Home

  • Store jewelry in a tarnish-proof cloth, such as a flannel pouch, or in a storage box to minimize exposure to air.
  • Choose a jewelry box lined with tarnish-resistant fabric and individual compartments to keep pieces separate and prevent tangling or scratching. To view our selection of jewelry storage options, click here.

Packing Jewelry for Travel

  • Use a jewelry box or travel bag with separate compartments to keep pieces organized and protected. Keep jewelry away from clothing to prevent snags.
  • Carry valuable items with you instead of placing them in checked luggage in case of loss.

Packing Jewelry for a Move

  • Store jewelry in its usual storage box whenever possible.
  • Wrap and secure individual pieces before placing them back in the box.
  • Once packed, protect the jewelry box with moving materials, just as you would with other fragile items or furniture.

How do I take care of my pearl jewelry?

Day-to-Day Care

While pearls are more durable than many people think, they require proper care to maintain their luster and longevity. To keep them in optimal condition, avoid:

  • Exposure to harsh chemicals such as perfumes, hairspray and cleaning agents, as they can damage the pearl’s surface.
  • Contact with sharp or rough objects that may cause scratches.
  • Storing pearls in dry or excessively hot environments, which can weaken the silk string.
  • Wearing pearl necklaces for extended periods without restringing, as the silk thread can darken, stretch or wear thin over time. Most pearl necklaces are knotted, so if the strand breaks, only one pearl will come loose.

How to Clean Pearl Jewelry

  • After each wear, gently wipe pearls with a soft, dry cloth to remove oils and residue.
  • If a deeper clean is needed, use a damp cloth with mild, soapy water.
  • Avoid soaking pearls in water, as it can weaken the string.
  • Let the pearls air dry completely before storing them in a soft pouch or case.

How do I take care of my jade jewelry?

Day-to-Day Care

Jade is one of the toughest gemstones, making it durable for everyday wear. However, unlike faceted stones such as diamonds, jade is typically cut and polished into smooth cabochons. Because it lacks sharp edges for secure setting, jewelers often use epoxy in addition to bezels or prongs to hold it in place. To help maintain its beauty and longevity, avoid:

  • Steam cleaning, as high heat and pressure can damage the stone. Remind your jeweler to avoid this common mistake.
  • Ultrasonic jewelry cleaners or chemical cleaning solutions, which can degrade the stone’s finish.
  • Prolonged exposure to water, especially hot water, as it can loosen the stone from its setting. Remove jade before swimming, showering or soaking in a hot tub.
  • Wearing jade rings while gardening, as quartz dust in soil is highly abrasive and can scratch the surface.

How to Clean Jade Jewelry

  • Avoid common jewelry cleaners, as they can affect the wax finish applied after polishing.
  • Use a mild, soapy water solution with a soft-bristled toothbrush to clean crevices in carvings and settings.
  • Minimize water exposure whenever possible to preserve the integrity of the stone and its setting.

How do I take care of my diamond & gemstone jewelry?

Day-to-Day Care

Although diamonds are the hardest natural material, they can still be damaged under certain conditions, and many gemstones are more delicate. To help preserve your jewelry, avoid exposing diamonds, gemstones and pearls to:

  • Extreme or fluctuating temperatures
  • Perfumes, lotions and cosmetics
  • Ultrasonic cleaning (for certain gemstones)
  • Household chemicals

How to Clean Gemstone Jewelry

  • Place your gemstone jewelry in a high-quality jewelry cleaning solution. (Note: For delicate gemstones, use a soft brush with mild soap and water instead of a jewelry cleaner.)
  • After two minutes, use tweezers to remove the jewelry.
  • Gently clean behind the settings and in crevices with a soft-bristle brush to remove any debris.
  • Rinse thoroughly and dry with a polishing cloth.

How do I take care of my gold & platinum jewelry?

Day-to-Day Care

To maintain the luster of your gold and platinum jewelry, avoid exposure to household bleach and other cleaning products, as they can cause discoloration or even deterioration. To prevent damage, store your jewelry in a safe place and remove it before:

  • Doing household or outdoor chores (e.g., cleaning and gardening)
  • Showering, bathing or swimming in pools, hot tubs, hot springs or the ocean
  • Applying lotion, hair products, fragrances or other cosmetics
  • Exercising or participating in contact sports
  • Cooking or preparing meals

How to Clean Gold & Platinum Jewelry

  • Place your gold or platinum jewelry in a high-quality jewelry cleaning solution.
  • After two minutes, use tweezers to remove the jewelry.
  • Gently clean behind the settings and in crevices with a soft-bristle brush to remove any debris.
  • Rinse thoroughly, blot dry and polish with a jewelry cleaning cloth to restore shine.

How do I take care of my silver jewelry?

Day-to-Day Care

Sterling silver can tarnish when exposed to elements such as salty air, chlorine, sulfur, humidity, perspiration, cosmetics and strong chemicals like household bleach. To minimize tarnish, store your jewelry in a safe, dry place and remove it before:

  • Doing household or outdoor chores
  • Showering, bathing or swimming in pools, hot tubs, hot springs or the ocean
  • Applying lotion, hair products, fragrances or other cosmetics
  • Exercising or participating in contact sports
  • Cooking or preparing meals

How to Clean Silver Jewelry

  • Apply a small amount of silver jewelry cleaner to a soft cloth.
  • Gently rub the silver several times.
  • Rinse thoroughly with warm water.
  • Blot dry and polish with a silver polishing cloth or mitt to remove tarnish and restore shine.

How do I take care of my faux floral arrangement?

Cleaning & Maintenance

  • Dust your arrangement once a month using a blow dryer on a cool setting or a feather duster.
  • Do not use water or cleaning sprays, as they may damage or discolor the flowers and leaves.To clean the vase, apply window cleaner to a soft cloth first, then wipe the glass or ceramic surface.
  • Keep your arrangement out of direct sunlight to prevent fading.
  • Faux flowers are best suited for indoor use. If placing them outside, keep them under a covered area to protect them from the elements.

Storage

Switching arrangements with the seasons is a great way to refresh your space. To safely store your faux flowers:

  • Use the original box for storage.
  • Cover the flowers with a cloth or pillowcase to prevent dust accumulation.
  • Secure the arrangement back into the foam at the base of the original box.
  • Store in a cool, dry, and dark place to maintain its appearance.

Still have questions?

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